Account Help

Common Fixes for Login Errors

    Support Request Form

    To request help with your account, complete the form below. Fields with an asterisk are required.

    Notification Preferences*

    What kind of error message did you receive?*

    If you need immediate account assistance during our regular business hours, call 208-612-8460.

    Account PIN

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    For security purposes, library staff will not reset or release details about your personal identification number (PIN) over the phone or via email.

    If you have forgotten your PIN, you may visit the library to request a PIN reset. Library staff will verify your identity, then reset your PIN.

    If you know your current PIN and would like change it, log into your account, click the on the Personal Information tab, then expand the Change PIN section.

    Clear Browser Cache

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    When you log into your account, your browser saves session cookies from our website. If you experience login errors, clear these cookies from your browser and log in again.


    Clearing the cache varies by browser:

    To delete cookies specific to our catalog, search the cache for

    Open Saved Lists

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    If you used the My Lists feature in our legacy catalog, obsolete titles may interfere with account login. To resolve this:

    Please note: Simply opening these lists causes them to update, instantly removing any obsolete content. To prevent future login errors, we recommend you remove all titles from these legacy lists and use the My List feature in the new catalog instead.

    Renew Expired Card

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    All Idaho Falls Public Library cards expire from time to time. To renew your card, verify your address and contact information using one of the following methods:

    Please note: If you have an out-of-county card, you will be required to visit the library to pay the annual fee before your card can be renewed. If you have a property owner’s card or military card, you will be asked to provide documentation in person before your card can be renewed. Other situations may require that you visit the library in person to renew your card.