Account Help

To log into your library account, visit or click the My Account link in the menu of this website.

Common Fixes for Login Errors

Many account login errors can be readily fixed without visiting the library. Following is a list of common fixes to login errors:

Use Your Complete Card Number

If you tried to sign in with the short version of your card number and received a login error, try again with the complete number (no spaces).

Use the Correct PIN

Unless you have requested or set up a custom PIN, your PIN will match the last four digits of the phone number you gave when you signed up for a card. If you have forgotten your PIN, you may request a reset in person at the library. Library staff will ask to see photo identification before resetting your PIN.

If you know your PIN but would simply like change it, sign into your library account, then click the Personal Information tab, then expand the Change PIN section.

This is what the Change PIN section looks like:

Screen capture image

Clear Your Browser Cache

When you sign into your library account, your browser saves session cookies from our website. If you don’t periodically clear your browser cache, or if multiple library users share the same computer, expired versions of cookies can interfere with new login attempts.

To test for this problem, sign into your account using a private or incognito tab. If the login works, then you should clear the old cookies from your browser cache.


Clearing the cache varies by browser. The following links will help you find browser-specific instructions:

Please note: You can delete all of your saved cookies, but this will log you out of other websites. To only delete cookies from our website, find your list of saved cookies, search for cookies from, then delete any cookies that show up.

This is what it looks like when you search for and delete cookies in Google Chrome:

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Find Out If Your Membership Has Expired

All Idaho Falls Public Library memberships expire from time to time. To see if your membership has expired, do one of the following:

For memberships that have expired within the past year:

For memberships that expired more than a year ago:

Not sure when your membership expired? Just submit the renewal request. Library staff will let you know if the membership must be renewed in person. Please note that those holding fee supported, military, or Property Owner memberships must always renew in person at the library.

Support Request Form

To request help with your account, including library membership renewals, complete the form below.

Please note that the following, expired memberships must be renewed in person and will require photo identification and address verification:

Fields marked with an asterisk (*) are required.

    Notification Preferences*

    What kind of error message did you receive?*

    If you need immediate account assistance during our regular business hours, call 208-612-8460.

    For any additional help, please call the library at 208-612-8460 or use the contact form above to send an online message.

    Emails will be answered within 1-2 business days. If you need immediate assistance, please call the library at 208-612-8460.