Help

Account Help

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Expired Accounts

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If your library account has expired, you will receive an error message when you log into our catalog (account error – visit ifpl.org/help) or our OverDrive page (library server message – #your card has expired).

Solution

Ask us to renew your account1. If you live in Idaho Falls or Bonneville County, there is no charge to renew your library account.

If you would prefer to renew your library card in person at the library, visit our second floor desk or a nearby branch library.

Explanation

All library accounts expire, even when actively used. Until we renew your expired account, you will not be able to log into our catalog or OverDrive page.


1Library staff manually process all account renewals, so online requests may take up to 2 business days depending on staff availability scheduling.

Other Login Errors

Following are other known login errors and the steps you can take to solve problems.

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Out-of-Date My Lists

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Many patrons used the My Lists feature in our legacy catalog. If you haven’t opened these lists lately, out-of-date content in them may prevent you from logging into our new catalog.

Solution

If you used the My Lists feature in our legacy catalog, log into that catalog and open each of your saved lists in turn. When finished, log into the new catalog.

Explanation

If books you previously saved into your lists have since been removed from our shelves (for example, they may have been damaged or lost), having them saved in one of your lists will prevent you from logging into the new catalog. Opening your lists in the legacy catalog will initiate an automatic update process that removes these old book records from your account. The update process is very fast. Just open each list in turn. As long as the list appears on the page, there is no need to wait or click on anything. Simply move onto the next list (if applicable). When you’re finished, log out of the legacy catalog and return to the new catalog.

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Clear Browser Cookies

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You may have old session cookies in your internet browser that prevent you from logging into our new catalog.

Solution

Clear your browser cookies. The way you do this depends on which browser you use. For step by step instructions, search the internet for “clear browser cookies google chrome” or “clear browser cookies firefox” (or whichever browser you use). The process is not hard, but follow the instructions closely so you don’t accidentally delete any saved passwords.

Explanation

Cookies are small files your internet browser downloads from the websites you visit. These files store important information on your computer. Without them, websites like our catalog cannot create a “session” after you log in. What’s a session? A session allows you to navigate through our catalog without being asked to login repeatedly whenever you click a link. In other words, cookies and sessions are how our catalog recognizes that it’s still you moving from page to page. Cookies usually expire after a certain amount of time, but not always. Clearing the cookies will force your browser to download new files and, consequently, start a new (and valid) session.

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Maximum Fines Exceeded

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If your library account balance has exceeded our $12.50 limit, you may receive an error message when attempting to renew your items.

Solution

Pay your account balance to/below the limit. Alternatively, for high balances you may start a payment plan.

Explanation

Late items accrue a $0.10/day/item charge. If these charges grow to exceed $12.50, you won’t be able to check out any additional items until you’ve paid down your balance to $12.50 or less. Because we don’t accept online payments, you’ll have to pay your fines in person (cash, check, or card) or over the phone (card). In the meantime, to avoid accruing additional fines, return your loans on/before their due date.

Must be initiated in person at the library. Inquire in person at our second floor desk or call 208-612-8455 for details.

What is my PIN?

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Your PIN (personal identification number) is your account login password. Library staff set this up when you registered for a library card. For security purposes, we do not give out PIN information online or over the phone. You can inquire about or change your PIN in person at any of our staff desks (library card or identification required). You can also change your PIN after logging into your account.